Well the password arrived today - eight days after they locked out the passwords and a day after I moved to another web hosting company.
Unfortunately I am still without a web site as the transfer will take 24 - 48 hours to roll out and, surprise surprise, there are a large number of people moving web hosts at the moment.
Today I finally received an e-mail from Fasthosts, however all it did was repeat the same trite crap they have been spouting all week.
They should get my letter of cancellation tomorrow.
Showing posts with label Fasthosts. Show all posts
Showing posts with label Fasthosts. Show all posts
Friday, 7 December 2007
Thursday, 6 December 2007
Fasthosts Latest Update
Well it is now a week since Fasthosts screwed up my website and still no sign of a new password, so enough is enough. I have now begun the process to move to a new web host - well let's face it they cannot be any worse than Fasthosts!!!
I notice now that Fasthosts have been renamed on the web, they are now known as Farcehosts - how apt.
To rub salt in the wounds it has now become apparent that customers bank account details may have been compromised - oddly enough Fasthosts aren't saying anything about that one.
As a result I have had to spend time today getting new cards issued from the Bank - I really can do without all this. This a time when I should have been racing at Market Rasen.
I notice now that Fasthosts have been renamed on the web, they are now known as Farcehosts - how apt.
To rub salt in the wounds it has now become apparent that customers bank account details may have been compromised - oddly enough Fasthosts aren't saying anything about that one.
As a result I have had to spend time today getting new cards issued from the Bank - I really can do without all this. This a time when I should have been racing at Market Rasen.
Tuesday, 4 December 2007
Fasthosts (Non) Update
Well it is now Tuesday and the morons at Fasthosts still have not sent me a new password, so I still cannot update my web site.
They are incompetent idiots, there is nothing about the problem on their web site and they, and their parent company, simply ignore any e-mails that are sent to them.
It is interesting that the customer who was featured on the BBC web site yesterday was called by them yesterday afternoon and given his password - well done to him but I think it speaks volumes for Fasthosts' attitude in general
If you are thinking of setting up a web site avoid Fasthosts at all costs.
They are incompetent idiots, there is nothing about the problem on their web site and they, and their parent company, simply ignore any e-mails that are sent to them.
It is interesting that the customer who was featured on the BBC web site yesterday was called by them yesterday afternoon and given his password - well done to him but I think it speaks volumes for Fasthosts' attitude in general
If you are thinking of setting up a web site avoid Fasthosts at all costs.
Monday, 3 December 2007
Fasthosts Update
The fiasco continues.
Still no new password in the post today.
Still virtually impossible to get through on the phone and looking at updates on other forums it seems it is almost impossible to get them to reset the password over the phone.
Why aren't the media making more of this - there is finally something on the BBC web site, although I tipped them off last night.
http://news.bbc.co.uk/1/hi/england/gloucestershire/7124755.stm
Although there are reports of many customers who did reset their passwords having their passwords changed.
Still no new password in the post today.
Still virtually impossible to get through on the phone and looking at updates on other forums it seems it is almost impossible to get them to reset the password over the phone.
Why aren't the media making more of this - there is finally something on the BBC web site, although I tipped them off last night.
http://news.bbc.co.uk/1/hi/england/gloucestershire/7124755.stm
Although there are reports of many customers who did reset their passwords having their passwords changed.
Sunday, 2 December 2007
Not A Happy Bunny
I am a bloody unhappy bunny in fact.
I have been unable to update my web site since Thursday evening and when it is a dynamic site it is something of a serious pain in the arse.
It appears my web hosting company have had a security breach and as a result they have rescinded everyones password and are mailing out new passwords to everybody - using snail mail.
Meaning web sites cannot be upgraded until the postman delivers the letter - this in the build up to Christmas - not the brightest of moves.
Trying to contact them is a farce, no it is nigh on impossible.
To e-mail the support team you have to provide your account number and support PIN, however to get your support PIN you have to log into your control centre - which you cannot do without a password. Doh!!!
If the info is not provided the support e-mail is rejected and not read. Absolute crap customer service and you would have thought in the circumstances they would have turned off this automatic filtering to try and assist their customers.
So I tried to make contact via the sales team as that appeared to be an unfiltered e-mail address, basically they refused to help and told me to contact the support e-mail, even though I had explained in my mail why I couldn't use the e-mail support. Clearly their sales staff have a serious problem comprehending the English language and a complete lack of customer care or support.
The only other option was to phone the help desk. Well on Friday it was only possible to get an engaged tone. On Saturday you were able to join the queue. The first time I rang I was told I was number 48 in the queue, after 23 minutes I had reached the heady heights of 39 in the queue - 9 places in 23 minutes. This equates to a wait of two hours - I'm afraid I have better things to do with my life.
Just to add insult to injury they had this patronising apology message which kept playing saying how sorry they were and that they understood the inconvenience. Bollocks – if that had fully understood the impact on customers they would not have taken the action they did in the first place.
By mid-afternoon after many attempts and being fed up of joining the queue in the 40's, I actually managed to join the queue at number 38, so I decided to wait. After almost half an hour I had reached position 27, I was getting hopeful - then I was cut off!!! Are they taking the piss or what.
I have tried many more times, late night, early morning, several times today and the best I have ever achieved is joining the queue at position 39.
Clearly I am not the only person they have seriously hacked off.
This looks to me, to be not only a major cock-up but also a major failure in customer support and customer management. I'm sure I'm not the only customer who will be moving their web-site to another hosting company.
If you are thinking of setting up a website and you want to update it regularly, may I strongly recommend and suggest that you avoid Fasthosts like the plague.
I have been unable to update my web site since Thursday evening and when it is a dynamic site it is something of a serious pain in the arse.
It appears my web hosting company have had a security breach and as a result they have rescinded everyones password and are mailing out new passwords to everybody - using snail mail.
Meaning web sites cannot be upgraded until the postman delivers the letter - this in the build up to Christmas - not the brightest of moves.
Trying to contact them is a farce, no it is nigh on impossible.
To e-mail the support team you have to provide your account number and support PIN, however to get your support PIN you have to log into your control centre - which you cannot do without a password. Doh!!!
If the info is not provided the support e-mail is rejected and not read. Absolute crap customer service and you would have thought in the circumstances they would have turned off this automatic filtering to try and assist their customers.
So I tried to make contact via the sales team as that appeared to be an unfiltered e-mail address, basically they refused to help and told me to contact the support e-mail, even though I had explained in my mail why I couldn't use the e-mail support. Clearly their sales staff have a serious problem comprehending the English language and a complete lack of customer care or support.
The only other option was to phone the help desk. Well on Friday it was only possible to get an engaged tone. On Saturday you were able to join the queue. The first time I rang I was told I was number 48 in the queue, after 23 minutes I had reached the heady heights of 39 in the queue - 9 places in 23 minutes. This equates to a wait of two hours - I'm afraid I have better things to do with my life.
Just to add insult to injury they had this patronising apology message which kept playing saying how sorry they were and that they understood the inconvenience. Bollocks – if that had fully understood the impact on customers they would not have taken the action they did in the first place.
By mid-afternoon after many attempts and being fed up of joining the queue in the 40's, I actually managed to join the queue at number 38, so I decided to wait. After almost half an hour I had reached position 27, I was getting hopeful - then I was cut off!!! Are they taking the piss or what.
I have tried many more times, late night, early morning, several times today and the best I have ever achieved is joining the queue at position 39.
Clearly I am not the only person they have seriously hacked off.
This looks to me, to be not only a major cock-up but also a major failure in customer support and customer management. I'm sure I'm not the only customer who will be moving their web-site to another hosting company.
If you are thinking of setting up a website and you want to update it regularly, may I strongly recommend and suggest that you avoid Fasthosts like the plague.
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